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#1f2b140a;border:1px solid #dee4d7}.app .composer .composer-input textarea{min-height:38px;height:38px;font-size:14px}.app .composer .composer-send{min-height:40px;border-radius:13px}@media(min-width:781px){.app .operator-actions{padding:9px 16px}.app .response-assist.assist-expanded .assist-actions{max-height:87px;overflow-y:auto!important}.app .operator-actions-buttons .op-main{min-width:190px}}@media(max-width:780px){.app .chat-head{min-height:66px;padding:9px 12px;gap:8px}.app .chat-head .back,.app .chat-head .mobile-ellipsis{display:flex!important;flex:0 0 37px}.app .operator-actions-shell{background:#fff}.app .operator-status{display:block;min-height:33px;background:#f2f6e7;padding:8px 12px;color:#4c6841;font-size:11px;font-weight:650;line-height:1.5}.app .operator-actions{padding:6px 11px 10px;min-height:0}.app .operator-actions-buttons{display:grid;grid-template-columns:1fr;gap:0}.app .operator-actions-buttons button.op-main{display:flex;width:100%;min-width:0;min-height:43px;background:var(--raspberry);border-color:var(--raspberry);color:#fff;border-radius:11px;font-size:13px}.app .operator-actions-buttons button.op-secondary{display:none}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons{grid-template-columns:repeat(2,minmax(0,1fr));gap:7px}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-main{grid-column:1/-1}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-secondary{display:flex;min-width:0;white-space:normal;font-size:11px;min-height:43px;padding:8px 7px;gap:4px}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-secondary:last-child{grid-column:1/-1}.app .op-menu{left:10px;top:calc(100% - 3px);width:calc(100% - 20px);max-height:54dvh;overflow-y:auto}.app .op-callback{font-size:10px}.app .messages{padding:12px;gap:10px}.app .composer{padding:7px 9px max(9px,env(safe-area-inset-bottom,0px));box-shadow:0 -2px 11px #1f2f1410}.app .response-assist .assist-heading{min-height:28px;margin:0 0 6px}.app .response-assist .assist-heading b{font-size:12px}.app .response-assist .assist-heading small{font-size:10px}.app .response-assist .assist-actions{display:grid!important;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px!important;padding:0 0 4px!important}.app .response-assist .assist-actions button{width:100%;max-width:100%;min-height:37px!important;font-size:11px!important;line-height:1.2!important;padding:8px 6px!important;white-space:normal!important;border-radius:50px!important}.app .response-assist .assist-actions button.all-templates{grid-column:1/-1;width:auto;justify-self:center;padding:8px 19px!important}.app .response-assist.assist-expanded{padding:0 1px 6px}.app .response-assist.assist-collapsed{padding:0 1px 2px}.app .composer .composer-input{border-radius:26px}.app .composer .composer-send{border-radius:50%;min-width:39px;min-height:39px;padding:8px}}@media(max-width:360px){.app .response-assist .assist-actions button{font-size:10px!important}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-secondary{font-size:10px}}.app .operator-actions-buttons{flex-wrap:nowrap;gap:8px}.app .operator-actions-buttons button.op-secondary{min-width:0}.app .operator-actions-buttons button.op-main{min-width:168px}.app .op-menu{max-width:390px;width:min(390px,calc(100vw - 36px));gap:12px;max-height:min(68dvh,520px);overflow-y:auto}.app .op-contact-method{display:grid;grid-template-columns:1fr 1fr;gap:8px}.app .op-contact-method button{border:1px solid #d8e2d0;background:#fff;padding:10px 8px;min-height:43px;font-size:12px;gap:7px;border-radius:10px}.app .op-contact-method button.selected{background:#f0f6e6;border-color:#799e43;color:#355d25;box-shadow:inset 0 0 0 1px #86a854}.app .op-date-presets{display:flex;flex-wrap:wrap;gap:6px}.app .op-date-presets button{border:1px solid #d7e2c6;border-radius:18px;background:#f8faf5;padding:6px 10px;font-size:11px}.app .op-date-row{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(110px,.65fr);gap:8px}.app .op-menu .op-form-help{color:#76806e;font-size:11px;line-height:1.45}.app .op-contact-badge{margin:8px 0 0;border-radius:10px;background:#eef5df;color:#416525;border:1px solid #cee4ac;display:flex;align-items:center;gap:9px;width:fit-content;max-width:100%;padding:7px 12px;font-size:12px;line-height:1.3}.app .op-contact-badge svg{flex:0 0 auto}.app .op-contact-badge span{overflow-wrap:anywhere}.app .op-contact-badge.due{background:#fff0e8;border-color:#f1aa77;color:#9f4d28}.app .op-contact-clear,.app .op-patient-badge button{margin-left:auto;padding:3px 6px;border:0;background:transparent;color:inherit;text-decoration:underline;font-size:11px;white-space:nowrap}.app .op-patient-badge{display:flex;gap:8px;align-items:center;margin:8px 0 0;font-size:11px;color:#567b33}.app .thread-contact{display:inline-flex;align-items:center;gap:4px;background:#eef6dd;border:1px solid #d2e6b7;color:#456d2d;padding:3px 6px;border-radius:6px;font-size:10px;font-weight:650;white-space:normal}.app .thread-contact.due{background:#fff0e5;color:#a34727;border-color:#e8b290}.app .thread-contact svg{flex:0 0 auto}.app .chat-hints{align-self:flex-end;width:min(670px,94%);display:flex;flex-direction:column;gap:8px;margin:4px 0 2px;border-radius:16px 16px 4px;padding:12px 14px;background:#ecf5de;border:1px solid #d6e8bf;box-shadow:0 2px 9px #38591b0d}.app .chat-hints-label{display:flex;align-items:center;gap:7px;color:#365c28;font-size:12px;font-weight:750}.app .chat-hints-label small{margin-left:auto;color:#779068;font-size:10px;font-weight:500}.app .chat-hints-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.app .chat-hint-bubble{display:flex;align-items:center;justify-content:space-between;min-width:0;min-height:48px;border:1px solid #acd286;border-radius:12px 12px 4px;text-align:left;background:#fff;padding:9px 10px;color:#345826;font-size:12px;line-height:1.35;font-weight:650;overflow-wrap:anywhere}.app .chat-hint-bubble:hover{background:#f6fbe9;border-color:#7faf56}.app .chat-hint-bubble svg{flex:0 0 auto;margin-left:3px}.app .chat-hints-note{font-size:10px;color:#668456}.app .composer{margin:0;padding:8px 13px max(9px,env(safe-area-inset-bottom,0px));border-radius:0;border:0;border-top:1px solid #e7eddf;box-shadow:none}.app .composer .composer-input{display:flex;align-items:flex-end;gap:4px;min-height:46px;padding:4px 6px}.app .composer .composer-input textarea{flex:1;min-width:0;min-height:36px;max-height:164px;line-height:1.5;resize:none;overflow-y:auto;font-size:14px;padding:8px 5px;box-sizing:border-box}.app .composer .composer-template-button{flex:0 0 auto;width:34px;height:36px;border:none;background:transparent;border-radius:50%;color:#6e8b55;padding:7px;display:grid;place-items:center}.app .composer .composer-template-button:hover:not(:disabled){background:#edf6e6}.app .composer .composer-hint{margin-left:8px}@media(max-width:1120px)and (min-width:781px){.app .operator-actions-buttons{flex-wrap:wrap}.app .operator-actions-buttons button{font-size:12px;padding:9px 11px}}@media(max-width:780px){.app .operator-actions-buttons{display:grid;grid-template-columns:1fr}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-secondary:last-child{grid-column:auto}.app .op-contact-badge{margin:7px 0 0;padding:7px 9px;font-size:11px;width:100%}.app .op-menu{max-height:52dvh}.app .chat-hints{width:min(350px,94%);margin:3px 2px 4px;padding:10px;gap:8px}.app .chat-hints-label{flex-wrap:wrap;gap:4px;font-size:11px}.app .chat-hints-label small{margin:0;width:100%}.app .chat-hints-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}.app .chat-hint-bubble{min-height:43px;font-size:11px;padding:7px 9px}.app .chat-hints-note{font-size:9px}.app .composer{padding:5px 8px max(7px,env(safe-area-inset-bottom,0px))}.app .composer .composer-input textarea{max-height:145px;min-height:35px;font-size:14px}.app .composer .composer-template-button{width:32px;height:35px}}.app .operator-actions-buttons button.op-patient-aux{display:none}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-patient-aux{display:flex}@media(min-width:781px){.app .chat-head .mobile-ellipsis{display:flex!important;width:33px;height:33px;justify-content:center;align-items:center;border-radius:50%}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons{flex-wrap:wrap}}@media(max-width:780px){.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-patient-aux{display:flex;grid-column:1/-1}}.app .chat-hint-content{display:flex;flex-direction:column;min-width:0;text-align:left;gap:3px}.app .chat-hint-content b{font-size:12px;color:#345826;line-height:1.3}.app .chat-hint-content small{display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;line-clamp:2;overflow:hidden;color:#657d51;font-size:10px;font-weight:450;line-height:1.45;overflow-wrap:anywhere}@media(max-width:780px){.app .chat-hint-content b{font-size:11px}.app .chat-hint-content small{font-size:9.5px}}@media(min-width:781px){.mobile-ellipsis{display:none!important}}.staff-shift{padding:8px 10px;position:relative}.staff-shift-trigger{display:flex;align-items:center;gap:8px;width:100%;padding:10px;border-radius:10px;border:1px solid #d5e2dc;background:#f8fbfa;color:#295347;font-size:13px;cursor:pointer}.staff-shift-menu{position:absolute;z-index:80;left:10px;bottom:52px;width:290px;max-width:calc(100vw - 24px);background:#fff;border:1px solid #e4e9e6;border-radius:14px;box-shadow:0 12px 40px #1232;padding:14px;display:grid;gap:10px;color:#243b34}.staff-shift-menu small{line-height:1.5;color:#60746d}.staff-shift-actions{display:flex;flex-wrap:wrap;gap:6px}.staff-shift-actions button{border:1px solid #b9cec3;border-radius:9px;padding:8px;background:#fff;color:#31564b;cursor:pointer}.staff-shift-actions button:first-child{background:#3e8066;color:#fff}.staff-shift-actions button:disabled{opacity:.45;cursor:not-allowed}.doctor-request-toggle{border-top:1px solid #e9ecea;padding:8px 14px;font-size:13px}.doctor-request-toggle>button{background:transparent;color:#477462;border:0;cursor:pointer;font-weight:600;display:flex;align-items:center;gap:8px}.doctor-consult-form{display:grid;gap:10px;max-width:430px;padding:12px;border-radius:12px;background:#f7faf8;margin-top:8px}.doctor-consult-form label{display:grid;gap:5px}.doctor-consult-form textarea,.doctor-consult-form select,.doctor-consult-card textarea{padding:10px;border:1px solid #c8d9d1;border-radius:9px;width:100%;font:inherit;resize:vertical}.doctor-consult-form button,.doctor-consult-card button{background:#d93b59;color:#fff;border:0;border-radius:9px;padding:9px 14px;cursor:pointer}.doctor-consult-card{padding:12px 14px;background:#f4f9f5;border-top:1px solid #cfe0d6;color:#254539;display:grid;gap:8px;font-size:13px}.doctor-consult-card p{margin:0;white-space:pre-wrap}.doctor-consult-card textarea{min-height:76px}.doctor-answer{border-left:3px solid #2b916d;padding:7px 10px;background:#fff}@media(max-width:780px){.staff-shift-menu{position:fixed;left:10px;bottom:80px}.doctor-consult-form{max-width:100%}}@media(min-width:781px){.nav-compact .staff-shift-trigger{justify-content:center;padding:10px 6px}.nav-compact .staff-shift-trigger span{display:none}.nav-compact .staff-shift-menu{left:64px;bottom:64px}}.pulse-heart{display:block;width:100%;height:100%;color:var(--raspberry,#dc2852);transform-origin:50% 51%}.pulse-heart-outline{stroke:currentColor;stroke-width:3.8;stroke-linecap:round;stroke-linejoin:round}.pulse-heart-ecg-base{stroke:currentColor;stroke-width:3;stroke-linecap:round;stroke-linejoin:round;opacity:.38}.pulse-heart-ecg-runner{stroke:currentColor;stroke-width:3.7;stroke-linecap:round;stroke-linejoin:round;stroke-dasharray:24 76;stroke-dashoffset:100;opacity:0}.pulse-heart.is-beating{animation:heart-muscle-beat 1.65s ease-in-out infinite}.pulse-heart.is-beating .pulse-heart-ecg-runner{opacity:1;animation:heart-ecg-sweep 1.65s linear infinite}@keyframes heart-ecg-sweep{0%{stroke-dashoffset:100}to{stroke-dashoffset:0}}@keyframes heart-muscle-beat{0%,37%,to{transform:scale(1)}12%{transform:scale(1.085)}22%{transform:scale(.985)}30%{transform:scale(1.035)}}@media(prefers-reduced-motion:reduce){.pulse-heart.is-beating,.pulse-heart.is-beating .pulse-heart-ecg-runner{animation:none!important}.pulse-heart.is-beating .pulse-heart-ecg-runner{stroke-dasharray:none}}.app .sidebar .sidebar-header .clinic-mark{width:55px;height:55px;min-width:55px;display:grid;place-items:center}.app .sidebar .sidebar-header .clinic-mark svg{width:44px;height:44px}.app.nav-compact .sidebar{width:72px;padding-left:5px;padding-right:5px}.app.nav-compact .sidebar .sidebar-header{align-items:center}.app .sidebar-bottom .user,.app .sidebar-bottom .staff-shift{display:none!important}.app .shift-topbar{background:#fff;position:relative;z-index:18;border-bottom:1px solid #e5e9dd;flex:0 0 auto}.app .shift-topbar-row{min-height:66px;display:flex;align-items:center;justify-content:flex-end;gap:13px;padding:8px 18px}.app .shift-mobile-brand{display:none}.app .shift-live-status{display:flex;flex-direction:column;justify-content:center;min-width:0;margin-right:auto;color:#315e25;line-height:1.35}.app .shift-live-status:empty{flex:1}.app .shift-live-status strong{display:flex;align-items:center;gap:7px;font-size:12px;white-space:nowrap}.app .shift-live-status small{color:#77846f;font-size:10px;margin-top:2px}.app .shift-status-dot{width:9px;height:9px;flex:0 0 9px;background:#4d983b;border-radius:50%}.app .shift-status-dot.on-break{background:#cf9c3b}.app .shift-finished-label{color:#68756c}.app .shift-inline-actions{display:flex;align-items:center;gap:8px;min-width:0}.app .shift-btn{display:flex;align-items:center;justify-content:center;gap:7px;min-height:39px;border-radius:11px;border:1px solid #ead0d8;padding:8px 13px;background:#fff;color:#283732;font-size:12px;font-weight:700;white-space:nowrap}.app .shift-btn.shift-start{background:#edf5de;border-color:#d8eabd;color:#4b762e}.app .shift-btn.shift-break{border-color:#e2b0bf;color:#41343b}.app .shift-btn.shift-finish{background:#fff5f7;border-color:#e99ab0;color:#bd234d}.app .shift-btn:hover:not(:disabled){filter:brightness(.96)}.app .shift-btn:focus-visible,.app .shift-account-trigger:focus-visible{outline:3px solid #a7cc69;outline-offset:2px}.app .shift-btn-icon{display:grid;place-items:center}.app .shift-account{position:relative;flex:0 0 auto}.app .shift-account-trigger{min-height:44px;display:flex;gap:9px;align-items:center;border:1px solid #e2e8da;background:#fff;border-radius:12px;padding:5px 9px;color:#253c32}.app .shift-account-trigger .avatar{height:32px;width:32px;background:#edf5de;color:#487123;flex:0 0 auto}.app .shift-account-name{display:flex;flex-direction:column;text-align:left;max-width:135px;min-width:0;line-height:1.3}.app .shift-account-name b{font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app .shift-account-name small{font-size:10px}.app .shift-account-menu{position:absolute;top:calc(100% + 6px);right:0;width:210px;background:#fff;border:1px solid #dce6d3;box-shadow:0 14px 35px #243b1b22;border-radius:13px;padding:12px;display:grid;gap:7px;z-index:30}.app .shift-account-menu strong{overflow-wrap:anywhere}.app .shift-account-menu button{justify-content:flex-start;border:0;padding:10px;background:#f8faf5;border-radius:8px}.app .shift-mobile-title-search{display:none}.app .shift-confirm{position:fixed;inset:0;background:#14231e85;z-index:200;display:flex;justify-content:center;align-items:center;padding:16px}.app .shift-confirm-card{width:min(410px,100%);background:#fff;border:1px solid #ebdadb;border-radius:18px;padding:22px;box-shadow:0 15px 60px #19261c36;display:grid;gap:14px}.app .shift-confirm-card h2{font-size:19px;color:#25332e}.app .shift-confirm-card p{font-size:13px;line-height:1.6;color:#5c6963}.app .shift-confirm-card>div{display:flex;justify-content:flex-end;gap:10px;flex-wrap:wrap}.app .shift-confirm-card .shift-confirm-danger{background:var(--raspberry,#dc2852);border-color:var(--raspberry,#dc2852);color:#fff}.app .operator-actions-buttons .op-doctor-question{color:var(--raspberry,#dc2852);border-color:#e48a9f;background:#fff6f8}.app .operator-actions-buttons .op-doctor-question[aria-expanded=true]{background:#fce6ec}.app .doctor-request-toggle.doctor-request-popover,.app .doctor-request-toggle{border:0;margin:0;padding:0;position:static}.app .doctor-request-toggle .doctor-consult-form{position:absolute;top:calc(100% - 1px);right:14px;margin:0;width:min(390px,calc(100vw - 32px));max-width:none;max-height:65dvh;overflow-y:auto;z-index:60;background:#fff;border:1px solid #e0e7d9;border-radius:16px;box-shadow:0 13px 30px #27352320;padding:15px;gap:12px}.app .doctor-consult-form-head{display:flex;align-items:center;justify-content:space-between;gap:10px;color:#27513d}.app .doctor-consult-form-head strong{display:flex;align-items:center;gap:8px;font-size:14px}.app .doctor-consult-form .doctor-consult-close{background:#fff;color:#557263;border:0;padding:4px;border-radius:50%}.app .doctor-consult-form label{font-size:12px;font-weight:600;color:#3b574a}.app .doctor-consult-form small{font-size:11px;line-height:1.5}.app .doctor-consult-form button:not(.doctor-consult-close){min-height:39px}.app .messages .doctor-consult-card{align-self:stretch;border:1px solid #cae0ce;background:#f4faf3;border-radius:12px;margin:4px 0 12px;max-width:min(680px,100%);font-size:12px;padding:12px}.app .messages .doctor-consult-card textarea{width:100%}@media(min-width:781px)and (max-width:1150px){.app .shift-topbar-row{gap:8px;padding:7px 10px}.app .shift-btn{padding:8px 9px;font-size:11px}.app .shift-account-name{display:none}}@media(max-width:780px){.app .shift-topbar.mobile-chat-hidden{display:none!important}.app .shift-topbar-row{min-height:57px;padding:6px 10px;gap:7px}.app .shift-mobile-brand{display:block;flex:0 0 auto}.app .shift-mobile-brand .clinic-brand{gap:0;padding:0}.app .shift-mobile-brand .clinic-brand>div{display:none}.app .shift-mobile-brand .clinic-mark{width:48px;height:48px;border-radius:50%;display:grid;place-items:center}.app .shift-mobile-brand .clinic-mark svg{width:41px;height:41px}.app .shift-live-status{flex:1;margin:0;min-width:0}.app .shift-live-status strong{font-size:10px;line-height:1.2;white-space:normal;gap:4px}.app .shift-live-status small{font-size:9px}.app .shift-status-dot{width:7px;height:7px;flex-basis:7px}.app .shift-inline-actions{gap:5px}.app .shift-btn{height:34px;min-height:34px;padding:5px 8px;border-radius:10px}.app .shift-btn span:not(.shift-btn-icon){display:none}.app .shift-btn svg{width:16px;height:16px}.app .shift-account-trigger{min-height:35px;padding:2px 5px;gap:2px;border-radius:12px}.app .shift-account-trigger .avatar{width:30px;height:30px}.app .shift-account-trigger>svg,.app .shift-account-name{display:none}.app .shift-mobile-title-search{display:flex;align-items:center;gap:10px;padding:4px 12px 10px}.app .shift-mobile-title-search h1{font-size:22px;color:var(--raspberry,#dc2852);line-height:1.2;white-space:nowrap}.app .shift-mobile-find{display:flex;align-items:center;gap:7px;background:#f9faf4;border:1px solid #e4e6d6;border-radius:10px;flex:1;min-width:0;padding:0 8px;color:#8b9e98}.app .shift-mobile-find input{width:100%;min-width:0;border:0;background:transparent;padding:7px 0;font-size:12px;outline:0}.app .thread-list-head{min-height:39px;padding:3px 12px 5px;justify-content:flex-end}.app .thread-list-head h1,.app .thread-list-head .mobile-menu-toggle,.app .thread-list>.search{display:none!important}.app .thread-list-head .inbox-count{margin-right:auto}.app .operator-actions-buttons .op-doctor-question{display:flex!important;grid-column:1/-1;min-height:37px;font-size:12px;background:#fff5f7;border:1px solid #eeb4c3;border-radius:10px;margin-top:5px}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons .op-doctor-question{grid-column:1/-1}.app .doctor-request-toggle .doctor-consult-form{position:fixed;top:auto;left:9px;right:9px;bottom:max(12px,env(safe-area-inset-bottom,0px));width:auto;max-height:78dvh;box-shadow:0 0 0 100vh #15231f60,0 12px 36px #14231f26;border-radius:18px;z-index:130}.app .messages .doctor-consult-card{max-width:100%}}@media(max-width:360px){.app .shift-topbar-row{gap:4px;padding:5px 7px}.app .shift-mobile-brand .clinic-mark{width:40px;height:40px}.app .shift-mobile-brand .clinic-mark svg{width:36px;height:36px}.app .shift-btn{padding:5px 6px}.app .shift-live-status strong{font-size:9px}}.app{--shift-ink:#314232;--shift-line:#e6eadc;--shift-cream:#fcfdf8;--shift-lime:#edf5dc}.app .shift-topbar{background:#fff;border-bottom:1px solid #e6ebdf;box-shadow:0 2px 14px #52603307}.app .shift-topbar-row{min-height:74px;gap:12px;padding:10px 24px}.app .shift-live-status{flex:0 1 auto;min-width:150px;max-width:355px;padding:9px 15px;border:1px solid #e0ebcd;border-radius:15px;background:#f7faee;color:#446b2a;line-height:1.35}.app .shift-live-status:empty{display:none}.app .shift-live-status strong{font-size:13px;gap:8px;letter-spacing:-.1px;font-weight:750}.app .shift-live-status small{font-size:11px;color:#77916a;margin-top:3px}.app .shift-status-dot{width:9px;height:9px;flex-basis:9px;box-shadow:0 0 0 3px #e4efd4}.app .shift-inline-actions{gap:9px;margin-left:auto}.app .shift-btn{border-radius:12px;min-height:42px;padding:10px 15px;font-size:12px;gap:9px;box-shadow:0 1px 3px #34442508;transition:transform .14s ease,background .14s ease,border-color .14s ease}.app .shift-btn:active:not(:disabled){transform:translateY(1px)}.app .shift-btn.shift-start{background:#eff6df;border-color:#bed89e;color:#426d29}.app .shift-btn.shift-finish{background:#fff7f9;border-color:#eea5b8;color:#c8234e}.app .shift-btn.shift-break{background:#fff;border-color:#e5d4d5;color:#3b433b}.app .shift-account-trigger{min-height:44px;padding:5px 10px 5px 5px;border-radius:13px;border-color:#e3eadc;box-shadow:0 1px 3px #354c2108}.app .shift-account-trigger .avatar{height:34px;width:34px;font-size:14px}.app .shift-account-name b{font-size:12px;color:#2e4432}.app .shift-account-name small{font-size:10px;color:#6b8266}.app .shift-account-menu{z-index:90;box-shadow:0 18px 50px #2d3f2326;padding:14px;border-radius:16px}.app .shift-menu-mobile-nav{display:none!important}.app .sidebar .sidebar-header .clinic-mark{width:61px;height:61px;min-width:61px;border:2px solid #94b93b;background:#fcfff8;border-radius:50%;transition:background .2s}.app .sidebar .sidebar-header .clinic-mark svg{width:49px;height:49px}.app .sidebar .sidebar-header .pulse-heart.is-beating{filter:drop-shadow(0 0 2px #dc285244)}.app.nav-compact .sidebar{width:81px;padding-left:8px;padding-right:8px}.app.nav-compact .sidebar .sidebar-header{gap:7px}.app.nav-compact .sidebar nav button{min-height:46px;border-radius:13px}.app.nav-compact .sidebar nav button.active{box-shadow:inset 3px 0 #8fb835}@media(min-width:781px){.app .thread-list{width:clamp(345px,26vw,405px)}.app .thread-list-head{padding:19px 18px 9px}.app .thread-list-head h1{font-size:23px}.app .thread-list>.search{margin:8px 17px 12px;border:1px solid #e5e9da;border-radius:13px;background:#fafbf5}.app .thread-list>.search input{font-size:13px}.app .list-tabs{padding:3px 14px 13px;gap:5px;flex-wrap:nowrap!important;overflow-x:auto!important}.app .list-tabs button{font-size:11.5px;padding:7px 10px}.app .list-tabs .extra-filter{flex:0 0 auto;max-width:130px;height:35px;font-size:11.5px}.app .filter-secondary{padding:9px 17px;min-height:48px}.app .thread{padding:14px;min-height:89px;gap:11px}.app .thread-avatar{width:42px;height:42px}.app .thread-content b{font-size:13px}.app .thread-content p{font-size:12px;line-height:1.45}.app .thread-content footer{font-size:10.5px}.app .chat-head{min-height:72px;padding:14px 20px}.app .chat-head h3{font-size:16px}.app .operator-actions{padding:12px 20px;min-height:65px}.app .operator-actions-buttons{gap:9px}.app .operator-actions-buttons button{border-radius:12px;min-height:44px;padding:11px 16px}.app .operator-actions-buttons button.op-main{min-width:150px}.app .messages{padding:24px 26px}.app .message{font-size:13px;border-radius:17px}.app .message p{font-size:13px}.app .doctor-request-toggle .doctor-consult-form{top:calc(100% + 8px);right:22px;width:min(380px,calc(100vw - 40px));padding:19px;border-radius:18px;box-shadow:0 20px 60px #27352325}.app .operator-actions-buttons .op-doctor-question{background:#fff6f8}}.app .doctor-label-mobile{display:none}.app .doctor-label-desktop{display:inline}.app .doctor-consult-form-head{border-bottom:1px solid #ecf0e8;padding-bottom:11px}.app .doctor-consult-form label{display:grid;gap:6px;font-size:12px}.app .doctor-consult-form select,.app .doctor-consult-form textarea{font-size:13px;border-radius:11px;border-color:#dce7d7;background:#fbfcf8}.app .doctor-consult-form button:not(.doctor-consult-close){background:#dc2852;border-color:#dc2852;color:#fff;border-radius:11px;font-weight:750}.app .doctor-consult-form button:disabled{opacity:.45}.app .shift-confirm-card{border-radius:21px;padding:26px;box-shadow:0 24px 75px #14231e2b}.app .shift-confirm-card>div button{border-radius:12px;min-height:42px}.app .mobile-queue-tools{display:none}@media(min-width:781px)and (max-width:1180px){.app .shift-topbar-row{padding:10px 14px;gap:8px}.app .shift-live-status{padding:8px 10px;min-width:130px}.app .shift-btn{padding:9px 11px}.app .shift-account-name{display:none}.app .shift-account-trigger{padding:4px 7px}.app .shift-account-trigger>svg{display:none}.app .thread-list{width:clamp(315px,31vw,370px)}.app .operator-actions-buttons button{padding:10px 12px}}@media(max-width:780px){.app .shift-topbar{position:relative;z-index:18;background:#fff;border-bottom:1px solid #e9eedf}.app .shift-topbar.mobile-chat-hidden{display:none!important}.app .shift-topbar-row{display:flex;align-items:center;gap:9px;min-height:78px;padding:10px 13px 9px}.app .shift-mobile-brand{display:block;flex:0 0 auto}.app .shift-mobile-brand .clinic-mark{width:54px;height:54px;border:2px solid #95bd2b;background:#fdfff9;box-shadow:0 3px 13px #53652210}.app .shift-mobile-brand .clinic-mark svg{width:45px;height:45px}.app .shift-mobile-brand .pulse-heart.is-beating{filter:drop-shadow(0 0 2px #dc28524d)}.app .shift-live-status{flex:1 1 0;min-width:0;max-width:none;margin:0;padding:0;border:0;background:transparent;border-radius:0;line-height:1.24}.app .shift-live-status:empty{display:block}.app .shift-live-status strong{display:flex;align-items:center;gap:6px;font-size:11px;line-height:1.24;white-space:normal;letter-spacing:0;font-weight:750;color:#416d2c}.app .shift-live-status small{font-size:9.5px;line-height:1.4;margin-top:4px;color:#829075;display:block}.app .shift-status-dot{width:7px;height:7px;flex:0 0 7px;box-shadow:0 0 0 2px #e4efd3}.app .shift-inline-actions{gap:6px;flex:0 0 auto;margin-left:auto}.app .shift-btn{width:39px;height:39px;min-width:39px;min-height:39px;padding:0;border-radius:12px;gap:0;box-shadow:none}.app .shift-btn svg{width:17px;height:17px}.app .shift-btn span:not(.shift-btn-icon){display:none}.app .shift-btn.shift-start{width:auto;padding:0 10px;gap:5px}.app .shift-btn.shift-start span:not(.shift-btn-icon){display:inline;font-size:10.5px}.app .shift-account{flex:0 0 auto}.app .shift-account-trigger{min-height:39px;height:39px;width:39px;padding:3px;gap:0;border-radius:13px;justify-content:center}.app .shift-account-trigger .avatar{height:32px;width:32px;font-size:14px}.app .shift-account-trigger>svg,.app .shift-account-name{display:none}.app .shift-account-menu{right:0;top:calc(100% + 10px);width:210px}.app .shift-menu-mobile-nav{display:flex!important;gap:8px}.app .shift-mobile-title-search{display:flex;align-items:center;gap:13px;min-height:64px;padding:8px 14px 12px;background:#fff}.app .shift-mobile-title-search h1{font-size:23px;font-weight:750;letter-spacing:-.6px;line-height:1.15;white-space:nowrap;flex:0 0 auto;color:#d1244e;margin:0}.app .shift-mobile-find{height:42px;min-height:42px;flex:1 1 0;display:flex;align-items:center;gap:8px;min-width:0;background:#f9faf5;border:1px solid #e5e9da;border-radius:13px;padding:0 12px;color:#82988c;box-shadow:inset 0 1px 2px #b9c5a70b}.app .shift-mobile-find svg{width:18px;min-width:18px;flex-shrink:0}.app .shift-mobile-find input{height:100%;padding:0;width:100%;font-size:13px;color:#344339;background:transparent;box-shadow:none;border:0;min-width:0}.app .shift-mobile-find input::placeholder{color:#93a199}.app .shift-mobile-find:focus-within{border-color:#99ba5c;box-shadow:0 0 0 3px #b5d58a2b}.app .thread-list-head,.app .thread-list>.search{display:none!important}.app .thread-list{padding:0!important;width:100%;min-width:0;border:0;background:#fff;overflow:hidden}.app .list-tabs{display:flex;flex-wrap:nowrap!important;align-items:center;gap:4px;overflow-x:auto!important;scrollbar-width:none;padding:4px 12px 11px;min-height:43px;background:#fff}.app .list-tabs::-webkit-scrollbar{display:none}.app .list-tabs button{padding:8px 10px;min-height:33px;border-radius:11px;white-space:nowrap;font-size:12px;line-height:1.25;flex-shrink:0}.app .list-tabs button.selected{background:#ecf4de;color:#527b28}.app .list-tabs .extra-filter{height:34px;min-height:34px;min-width:106px;max-width:120px;flex:0 0 auto;padding:6px 7px;font-size:11px;line-height:1.2;border-radius:11px}.app .filter-secondary{display:flex;align-items:center;flex-wrap:nowrap;gap:7px;padding:7px 11px;min-height:49px;background:#fbfcf8;border-top:1px solid #ebeee5;border-bottom:1px solid #e9ede4}.app .filter-secondary .channel-select{flex:1 1 0;min-width:75px;padding:0}.app .filter-secondary .channel-select select{font-size:12px;font-weight:700;min-width:0;max-width:100%;padding:5px 0;height:32px;text-overflow:ellipsis;border:0;background:transparent}.app .filter-secondary .sla-disclosure{flex:0 1 auto;min-width:0}.app .filter-secondary .sla-disclosure summary{padding:5px 0;font-size:10px;color:#7a8570}.app .mobile-queue-tools{display:flex;align-items:center;gap:5px;flex:0 0 auto;margin-left:auto}.app .mobile-queue-count{background:#edf4df;color:#648b33;font-weight:750;font-size:10px;border-radius:99px;min-width:25px;padding:3px 6px;text-align:center}.app .mobile-queue-tools button{width:32px;height:32px;min-width:32px;min-height:32px;padding:0;border-radius:10px;border:1px solid #e5e9dc;color:#51634d;background:#fff}.app .mobile-queue-tools button:focus-visible{outline:2px solid #a5ca6b;outline-offset:1px}.app .threads{min-height:0;overflow-y:auto;overscroll-behavior:contain;background:#fff}.app .thread{min-height:98px;padding:13px 14px;gap:12px;border-bottom:1px solid #eeeae5;align-items:flex-start}.app .thread.overdue{background:#fff5f7;box-shadow:inset 3px 0 #e52a58}.app .thread:not(.overdue){background:#fffefa}.app .thread.current{background:#edf6df;border-left-color:#90b43c}.app .thread-avatar{width:44px;height:44px;flex:0 0 44px;font-size:17px}.app .thread-content{min-width:0}.app .thread-content b{font-size:14px;line-height:1.28;letter-spacing:-.1px;color:#2d3932}.app .thread-content time{font-size:11px;color:#8f968b}.app .thread-content p{font-size:12.5px;line-height:1.42;margin-top:3px;color:#657369;overflow:hidden;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;line-clamp:2}.app .queue-labels{margin-top:5px;gap:5px!important;line-height:1.45}.app .queue-labels span{font-size:11px;line-height:1.35}.app .thread-content footer{margin-top:5px;font-size:10.5px;color:#829087}.app .thread-content footer span{font-size:10.5px}.app .operator-actions-buttons .op-doctor-question{background:#fff6f8;color:#c52a51;border:1px solid #ebb5c2;min-height:42px;border-radius:12px;justify-content:space-between;padding:10px 14px;font-size:13px;margin-top:5px}.app .doctor-label-desktop{display:none}.app .doctor-label-mobile{display:inline}.app .doctor-request-toggle .doctor-consult-form{padding:18px;border-radius:20px;max-height:min(78dvh,680px);border-color:#e6eddf}.app .doctor-consult-form-head strong{font-size:15px}.app .messages{padding:19px 13px}.app .message{font-size:13px;box-shadow:0 2px 10px #455a2710}.app .message p{font-size:13px;line-height:1.48}.app .chat-hints{border-radius:17px;padding:13px;box-shadow:0 4px 12px #58722e0d}.app .chat-hints-label,.app .chat-hint-content b{font-size:12px}.app .chat-hint-content small{font-size:10.5px}}@media(max-width:385px){.app .shift-topbar-row{gap:5px;padding:8px 9px}.app .shift-mobile-brand .clinic-mark{width:48px;height:48px}.app .shift-mobile-brand .clinic-mark svg{width:41px;height:41px}.app .shift-live-status strong{font-size:10px}.app .shift-live-status small{font-size:9px}.app .shift-btn{width:36px;min-width:36px;height:36px;min-height:36px}.app .shift-account-trigger{width:36px;height:36px;min-height:36px}.app .shift-account-trigger .avatar{width:29px;height:29px}.app .shift-mobile-title-search{padding:6px 10px 10px;gap:9px;min-height:60px}.app .shift-mobile-title-search h1{font-size:21px}.app .shift-mobile-find{padding:0 9px;height:39px;min-height:39px}.app .filter-secondary{gap:5px;padding:6px 8px}.app .filter-secondary .sla-disclosure summary{font-size:9px}.app .mobile-queue-tools{gap:3px}.app .mobile-queue-tools button{width:29px;min-width:29px;height:29px;min-height:29px}.app .thread{padding:12px 11px}}@media(prefers-reduced-motion:reduce){.app .shift-btn,.app .shift-account-trigger,.app .thread{transition:none!important}}.app{--ui-pink:#e32657;--ui-olive:#557c34;--ui-lime:#eff7e3}.app>main{min-width:0}.app .shift-topbar{position:relative;z-index:22;background:#fff;border-bottom:1px solid #ebeee7;box-shadow:0 3px 12px #4f63420b}.app .shift-topbar-row{min-height:86px;padding:12px clamp(14px,1.8vw,30px);gap:14px;justify-content:space-between}.app .shift-desktop-heading{min-width:0;display:flex;align-items:center;gap:24px;flex:1 1 440px;max-width:570px}.app .shift-desktop-heading h1{flex:0 0 auto;margin:0;color:var(--ui-pink);font-size:25px;font-weight:800;letter-spacing:-.65px;line-height:1.2}.app .shift-desktop-find{min-width:80px;flex:1 1 auto;height:46px;border:1px solid #e3e9df;background:#f9faf7;border-radius:15px;padding:0 15px;display:flex;align-items:center;gap:10px;color:#8b9e98}.app .shift-desktop-find:focus-within{border-color:#9dbc6b;box-shadow:0 0 0 3px #a6c87932}.app .shift-desktop-find input{width:100%;height:100%;min-width:0;border:none;background:transparent;padding:0;outline:none;font-size:13px;box-shadow:none;color:#344339}.app .shift-desktop-find input::placeholder{color:#91a29b}.app .shift-control-cluster{display:flex;align-items:center;gap:12px;min-width:0;flex:0 1 auto;background:#f9fcf4;border:1px solid #e2ead9;border-radius:17px;padding:7px}.app .shift-control-cluster .shift-live-status{flex:0 0 auto;min-width:160px;max-width:245px;padding:6px 10px;border:0;background:none;margin:0}.app .shift-control-cluster .shift-live-status:empty{display:none}.app .shift-control-cluster .shift-live-status strong{font-size:12px;letter-spacing:-.1px;line-height:1.35;white-space:normal;color:#355d25}.app .shift-control-cluster .shift-live-status small{font-size:11px;color:#849584;line-height:1.35;margin-top:2px}.app .shift-control-cluster .shift-inline-actions{margin:0;gap:8px;flex:0 0 auto}.app .shift-btn{min-height:43px;border-radius:13px;padding:9px 14px;font-size:12px;box-shadow:0 2px 8px #3c51340a}.app .shift-btn.shift-break{background:#fff;border-color:#edcbd3;color:#39413d}.app .shift-btn.shift-finish{background:#fff7fa;border-color:#ee9eb3;color:#d12754}.app .shift-btn.shift-start{background:#e7f3d9;border-color:#b6d78e;color:#476f2c}.app .shift-account{margin-left:0}.app .shift-account-trigger{min-height:47px;padding:5px 12px 5px 6px;border-radius:15px;box-shadow:0 3px 12px #4e694211}.app .shift-account-trigger .avatar{width:36px;height:36px;font-size:15px}.app .sidebar .sidebar-header .clinic-mark{box-shadow:0 0 0 5px #fbe8ee,0 6px 15px #d9234a23;border-color:#e9dce3;background:#fff}.app .sidebar .sidebar-header .clinic-mark svg{width:50px;height:50px}@media(min-width:781px){.app .thread-list{width:clamp(350px,27.5vw,455px);flex:0 0 auto;overflow-x:hidden}.app .thread-list-head{display:none!important}.app .thread-list>.search{display:none!important}.app .list-tabs{flex-wrap:wrap!important;overflow-x:hidden!important;overflow-y:visible!important;scrollbar-width:none;column-gap:4px;row-gap:2px;min-width:0;padding:14px 12px 12px;min-height:64px;border-bottom:1px solid #e9eee6}.app .list-tabs button{flex:0 0 auto;font-size:11px;padding:7px 8px;min-width:0}.app .list-tabs .extra-filter{flex:1 1 96px;max-width:140px;min-width:95px;height:35px;padding:5px 7px;font-size:11px}.app .filter-secondary{padding:10px 12px;min-height:58px;gap:8px;overflow:visible}.app .filter-secondary .channel-select{flex:1 1 80px;min-width:0}.app .filter-secondary .channel-select select{width:100%;font-size:12px}.app .filter-secondary .sla-disclosure{flex:0 1 auto;min-width:0}.app .filter-secondary .sla-disclosure summary{font-size:10px}.app .mobile-queue-tools{display:flex;gap:4px;margin-left:2px;flex:0 0 auto;align-items:center}.app .mobile-queue-tools button{min-width:30px;width:30px;height:30px;min-height:30px;border-radius:9px;padding:0;border:1px solid #e2e8db}.app .mobile-queue-count{min-width:24px;text-align:center;font-size:10px;padding:3px 5px}.app .thread{padding:15px 16px;min-height:88px}.app .thread-content b{font-size:13px}.app .thread-content p{font-size:12px}.app .operator-actions-buttons .op-doctor-question{background:#fff3f6;border:1px solid #e588a1;color:#c9234c}.app .doctor-request-toggle .doctor-consult-form{box-shadow:0 23px 68px #293d2730;border:1px solid #e4eadf;padding:23px;width:min(385px,calc(100vw - 40px));border-radius:22px}}@media(min-width:781px)and (max-width:1350px){.app .shift-topbar-row{gap:8px;padding:10px 14px}.app .shift-desktop-heading{flex-basis:230px;gap:12px}.app .shift-desktop-heading h1{font-size:21px}.app .shift-desktop-find{height:41px;padding:0 10px}.app .shift-control-cluster{gap:5px;padding:5px}.app .shift-control-cluster .shift-live-status{min-width:125px;padding:4px 7px}.app .shift-btn{min-height:38px;padding:7px 9px}.app .shift-account-trigger{min-height:40px;padding:3px 5px}.app .shift-account-name{display:none}}@media(min-width:781px)and (max-width:1060px){.app .shift-desktop-find{display:none}.app .thread-list>.search{display:flex!important;margin:8px 12px}.app .shift-topbar-row{min-height:70px}.app .shift-desktop-heading{flex-basis:100px}.app .shift-control-cluster .shift-live-status{min-width:110px}}@media(max-width:780px){.app .shift-desktop-heading{display:none!important}.app .shift-topbar{box-shadow:none;border-bottom:0}.app .shift-topbar.mobile-chat-hidden{display:none!important}.app .shift-topbar-row{min-height:85px;padding:13px 13px 8px;gap:9px;align-items:center;justify-content:flex-start}.app .shift-mobile-brand{flex:0 0 61px;display:block}.app .shift-mobile-brand .clinic-mark{width:56px;height:56px;border:1px solid #f2d8e2;border-radius:50%;background:#fff;box-shadow:0 0 0 5px #fbe5ec,0 5px 16px #e2235630}.app .shift-mobile-brand .clinic-mark svg{width:46px;height:46px}.app .shift-control-cluster{flex:1 1 auto;min-width:0;display:flex;align-items:center;justify-content:flex-end;gap:5px;background:transparent;border:0;border-radius:0;padding:0}.app .shift-control-cluster .shift-live-status{flex:1 1 0;min-width:0;max-width:none;display:flex;margin:0;padding:0;border:0;background:none}.app .shift-control-cluster .shift-live-status:empty{display:none}.app .shift-control-cluster .shift-live-status strong{font-size:10px;line-height:1.3;letter-spacing:-.2px;color:#315e28;gap:5px}.app .shift-control-cluster .shift-live-status small{font-size:9px;line-height:1.3;margin-top:4px;color:#799073}.app .shift-status-dot{width:7px;height:7px;flex-basis:7px;box-shadow:0 0 0 2px #e7f2da}.app .shift-inline-actions{display:flex;flex:0 0 auto;gap:6px;margin:0}.app .shift-btn{min-height:42px;height:42px;min-width:42px;width:42px;border-radius:13px;padding:0;box-shadow:0 1px 4px #8b435010}.app .shift-btn.shift-start{width:auto;max-width:124px;padding:0 9px;gap:5px}.app .shift-btn.shift-start span:not(.shift-btn-icon){display:inline;font-size:11px;white-space:nowrap}.app .shift-btn span:not(.shift-btn-icon){display:none}.app .shift-account{margin:0}.app .shift-account-trigger{width:43px;height:43px;min-height:43px;border-radius:14px;padding:3px;justify-content:center}.app .shift-account-trigger .avatar{width:34px;height:34px}.app .shift-mobile-title-search{min-height:70px;padding:11px 14px 14px;gap:13px;background:#fff}.app .shift-mobile-title-search h1{font-size:24px;font-weight:800;letter-spacing:-.55px;color:#df2555}.app .shift-mobile-find{height:45px;min-height:45px;border:1px solid #e4e9de;border-radius:15px;background:#f9faf7;padding:0 13px;gap:9px}.app .shift-mobile-find input{font-size:13px;min-width:0}.app .thread-list{width:100%;background:#fff}.app .list-tabs{display:flex;flex-wrap:nowrap!important;gap:5px;padding:10px 11px 12px;overflow-x:auto!important;scrollbar-width:none;border-bottom:1px solid #edf0e7}.app .list-tabs button{font-size:12px;min-height:37px;border-radius:12px;padding:8px 10px}.app .list-tabs button.selected{background:#eaf3dd;color:#486b24}.app .list-tabs .extra-filter{min-width:102px;max-width:none;height:37px;border-radius:12px;background:#fff}.app .filter-secondary{min-height:57px;background:#fafcf8;padding:9px 14px;gap:8px}.app .filter-secondary .channel-select select{font-size:12.5px}.app .filter-secondary .sla-disclosure summary{font-size:11px}.app .mobile-queue-tools{gap:5px}.app .mobile-queue-tools button{width:33px;min-width:33px;height:33px;min-height:33px}.app .threads{background:#fff}.app .thread{min-height:108px;padding:17px 15px;border-bottom:1px solid #efeaeb;gap:14px}.app .thread.overdue{background:linear-gradient(110deg,#fff0f4 0,#fff6f8 90%);box-shadow:inset 4px 0 #eb285a}.app .thread:not(.overdue){background:#fffdfc}.app .thread.current{background:#eef6df;box-shadow:inset 4px 0 #96be4d}.app .thread-avatar{width:51px;height:51px;flex:0 0 51px;font-size:20px;background:#e8efdd;color:#426a2d}.app .thread-avatar .channel-icon{width:20px;height:20px;font-size:10px}.app .thread-content b{font-size:14px;letter-spacing:-.05px;font-weight:800}.app .thread-content time{font-size:11px}.app .thread-content p{font-size:13px;line-height:1.44;color:#67746e;margin-top:3px;-webkit-line-clamp:1;line-clamp:1}.app .queue-labels{margin-top:3px!important}.app .queue-labels span{font-size:11.5px}.app .thread-content footer{font-size:11px;margin-top:5px}.app .thread-content footer span{font-size:11px}.app.mobile-chat-open .shift-topbar{display:none!important}.app.mobile-chat-open .notice{position:fixed;z-index:70;top:80px;left:14px;right:14px;max-width:560px;margin:0 auto;border-radius:13px;box-shadow:0 12px 35px #40533226;padding:9px 13px}.app .chat-head{min-height:79px;padding:13px 15px;gap:10px;border-bottom:1px solid #eef0e9}.app .chat-head .back{width:38px;height:38px}.app .chat-head .channel-icon{width:43px;height:43px;border-radius:50%;font-size:17px}.app .chat-head h3{font-size:17px;line-height:1.3;font-weight:800}.app .chat-head>div small{font-size:10.5px;line-height:1.35}.app .chat-head .mobile-ellipsis{border-radius:12px}.app .operator-actions-shell{background:#fff;border-bottom:1px solid #e9eee4;padding:3px 0 10px}.app .operator-actions-shell:not(.needs-claim) .operator-status{display:none}.app .operator-actions-shell.needs-claim .operator-status{font-size:11px;background:#f6f9ef;border-radius:10px;margin:5px 13px;min-height:0}.app .operator-actions{padding:2px 13px 5px;min-height:0}.app .operator-actions-buttons{display:flex;flex-direction:column;align-items:stretch;gap:0}.app .operator-actions-buttons button.op-main{display:none}.app .operator-actions-shell.needs-claim .operator-actions-buttons button.op-main{display:flex;min-height:44px;border-radius:13px;background:#e62655;color:#fff}.app .operator-actions-buttons button.op-secondary{display:none}.app .operator-actions-buttons button.op-doctor-question{display:flex!important;order:-1;width:100%;min-height:53px;border:0;background:linear-gradient(105deg,#fff0f4,#fff5f7);color:#d32253;border-radius:15px;font-size:14px;font-weight:700;text-align:left;justify-content:flex-start;padding:11px 15px;gap:13px;box-shadow:none;margin:2px 0 0}.app .operator-actions-buttons button.op-doctor-question svg{width:21px;height:21px;stroke-width:1.8}.app .operator-actions-buttons button.op-doctor-question:after{content:"\203a";font-size:25px;font-weight:400;margin-left:auto;color:#d32253;line-height:1}.app .operator-actions-buttons button.op-doctor-question[aria-expanded=true]{background:#ffe6ee}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:7px}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-main{display:flex;grid-column:1/-1;min-height:44px}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-secondary:not(.op-doctor-question){display:flex;min-height:42px}.app .operator-actions-shell.mobile-actions-all .operator-actions-buttons button.op-doctor-question{grid-column:1/-1;order:-1}.app .operator-actions .op-contact-badge{width:100%;font-size:11px;border-radius:12px;padding:8px 12px;margin-top:6px}.app .operator-actions .op-contact-badge strong{font-size:11px}.app .operator-actions .op-contact-clear{margin-left:auto}.app .messages{background:linear-gradient(145deg,#fbfcf7,#f3f8ec);background-image:linear-gradient(145deg,#fbfcf7,#f3f8ec);gap:19px;padding:24px 17px 30px}.app .date-line{align-self:center;font-size:11px;color:#9ca89b;background:#f5f7f3;border-radius:99px;padding:7px 16px;margin:0 0 6px}.app .message{max-width:88%;min-width:0;border:1px solid #e8ede6;background:#fff;border-radius:22px 22px 22px 7px;padding:16px 18px;box-shadow:0 3px 15px #3146270e}.app .message.out{background:#e9f6dc;border-color:#e4efd9;border-radius:22px 22px 7px}.app .message p{font-size:15px;line-height:1.52;color:#253631;margin:7px 0}.app .message small{font-size:11px;color:#98a29b}.app .message footer{font-size:10px}.app .chat-hints{width:100%;max-width:100%;align-self:stretch;border-radius:20px;padding:15px;background:linear-gradient(145deg,#f0f9e8,#e9f4dc);border-color:#d4eabd;box-shadow:0 6px 25px #436e2a13;gap:13px}.app .chat-hints-label{display:flex;align-items:flex-start;gap:9px;font-size:13.5px;line-height:1.35;flex-wrap:wrap}.app .chat-hints-label small{display:block;width:100%;margin-left:24px;margin-top:-5px;font-size:11px}.app .chat-hints-grid{grid-template-columns:1fr;gap:9px}.app .chat-hint-bubble{width:100%;min-height:67px;border-radius:15px;background:#fff;box-shadow:0 2px 7px #3e50290b;padding:13px 15px;gap:9px;font-size:13px}.app .chat-hint-content b{font-size:13px}.app .chat-hint-content small{font-size:12px}.app .chat-hints-note{font-size:10px;line-height:1.5}.app .composer{padding:9px 11px max(12px,env(safe-area-inset-bottom,0px));background:#fff;border-color:#e6ebe2;box-shadow:0 -4px 18px #3048270e}.app .composer .composer-input{border-radius:25px;min-height:52px;padding:5px 7px}.app .composer .composer-input textarea{min-height:39px;max-height:145px;font-size:14px}.app .composer .composer-send{min-width:43px;min-height:43px;border-radius:50%}}@media(max-width:385px){.app .shift-topbar-row{gap:6px;padding:10px 9px 7px;min-height:76px}.app .shift-mobile-brand{flex-basis:49px}.app .shift-mobile-brand .clinic-mark{width:47px;height:47px;box-shadow:0 0 0 3px #fbe9ee,0 3px 10px #ea2d5325}.app .shift-mobile-brand .clinic-mark svg{width:40px;height:40px}.app .shift-control-cluster{gap:3px}.app .shift-control-cluster .shift-live-status strong{font-size:9px}.app .shift-control-cluster .shift-live-status small{font-size:8px}.app .shift-inline-actions{gap:4px}.app .shift-btn{min-width:34px;width:34px;height:36px;min-height:36px;border-radius:10px}.app .shift-btn.shift-start{padding:0 6px;max-width:100px}.app .shift-btn.shift-start span:not(.shift-btn-icon){font-size:10px}.app .shift-account-trigger{width:34px;height:36px;min-height:36px;border-radius:10px}.app .shift-account-trigger .avatar{height:29px;width:29px}.app .shift-mobile-title-search{min-height:62px;padding:7px 10px 11px;gap:8px}.app .shift-mobile-title-search h1{font-size:21px}.app .shift-mobile-find{height:41px;min-height:41px;padding:0 9px}.app .thread{padding:15px 10px;gap:10px}.app .thread-avatar{width:44px;height:44px;flex-basis:44px}}@media(prefers-reduced-motion:reduce){.app .shift-btn,.app .thread,.app .shift-account-trigger{transition:none!important}}.app .shift-mobile-find input,.app .shift-desktop-find input{align-self:stretch!important;height:auto!important;min-height:0!important;margin:0!important;line-height:normal!important;appearance:none}.app .shift-mobile-find,.app .shift-desktop-find{flex-direction:row!important;justify-content:flex-start}@media(min-width:386px)and (max-width:410px){.app .list-tabs{gap:3px;padding-left:9px;padding-right:9px}.app .list-tabs button{font-size:11px;padding:7px 8px}.app .list-tabs .extra-filter{min-width:102px;font-size:10.5px;padding:6px 5px}}@media(max-width:385px){.app .list-tabs{flex-wrap:wrap!important;overflow-x:hidden!important;gap:2px 3px;padding:7px 8px}.app .list-tabs button{font-size:10.5px;padding:6px 7px;min-height:30px}.app .list-tabs .extra-filter{flex:0 1 auto;min-width:93px;max-width:109px;height:32px;font-size:10px;padding:5px}}@media(min-width:781px){.app .shift-topbar-row{justify-content:flex-start}.app .shift-desktop-heading{flex:0 1 570px;min-width:0}.app .shift-control-cluster{margin-left:0;flex-shrink:0}.app .shift-account{margin-left:auto;flex-shrink:0}}@media(max-width:780px){.app.mobile-chat-open .inbox-layout,.app.mobile-chat-open .conversation,.app.mobile-chat-open .messages{min-width:0;max-width:100%}.app.mobile-chat-open .messages{overflow-x:hidden;overflow-y:auto}.app.mobile-chat-open .chat-hints,.app.mobile-chat-open .chat-hints-grid,.app.mobile-chat-open .chat-hint-bubble{min-width:0;max-width:100%}.app.mobile-chat-open .message p,.app.mobile-chat-open .chat-hint-content{overflow-wrap:anywhere}}.app .overlay.script-picker-overlay{position:fixed;inset:0;z-index:150;padding:18px;overflow-y:auto;overscroll-behavior:contain;align-items:center;justify-content:center}.app .script-picker-overlay>.feature-modal{width:min(940px,100%);max-height:min(82dvh,820px);min-width:0;box-sizing:border-box;overflow-x:hidden;overflow-y:auto;padding:20px 22px}.app .script-picker-overlay .modal-head,.app .script-picker-overlay .feature-subtitle{margin-bottom:12px}.app .script-picker-overlay .script-grid{min-width:0;min-height:0;gap:16px}.app .script-picker-overlay .script-grid>*{min-width:0}.app .script-picker-overlay .script-list{max-height:min(34dvh,320px);overflow-y:auto}@media(max-width:700px){.app .overlay.script-picker-overlay{padding:10px}.app .script-picker-overlay>.feature-modal{width:100%;max-height:calc(100dvh - 20px);padding:16px}.app .script-picker-overlay .script-grid{grid-template-columns:minmax(0,1fr);gap:12px}.app .script-picker-overlay .script-list{max-height:160px}}